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HOME PLANS SERVICES TERMS OF SERVICE OUR APPROACH GOOD AS NEW! CONTACT PRIVACY POLICY

Here are our steps to gaining happy and content customers!

Customer reviews our support plans & services on the 'Plans' page.
Customer chooses a listed plan/service or requests a free diagnostic service via remote desktop-sharing software to receive an estimate of work.
After completing the free remote diagnostics session, we email an estimate of our fees to the customer. This estimate email includes a secure payment link. If the customer is unable to access email, we provide an internet link to access our estimate via instant message.
Customer reviews our estimate and authorizes a credit card payment for invoiced amount using the secure payment link. The credit card information is submitted directly to secure Authorize.net servers. We never save credit card information on our servers.
Upon confirmation of credit card authorization, our technician(s) contact the customer and remotely connect to customer's computer after receiving permission from the customer.
It may take our technician(s) approximately 1-3 hours to complete the task list mentioned in our estimate. We appreciate our customer's patience during such extended periods of maintenance work.
Upon completion of the task list, our technician(s) work with customer to verify that statement of work has been completed to customer's satisfaction. We work on a strict honor code system.
A full refund will be provided If customer is not completely satisfied with our services. The customer support call is recorded for its entire duration. We also conduct a recorded customer satisfaction phone survey after every service.
After getting confirmation of customer's satisfaction, we immediately email an electronic payment receipt to the customer.